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Privacy Policy

1. INFORMATION AND CONSENT

By accepting this Privacy Policy, the User is informed and gives their free, informed, specific, and unequivocal consent for the personal data provided through the website located at the URL «https://www.protechcontinental.com» (hereinafter, the “Website”) to be processed by PROTECH CONTINENTAL.

2. FOR WHAT PURPOSE AND FOR HOW LONG WILL PROTECH CONTINENTAL PROCESS THE USER’S PERSONAL DATA?

The personal data provided through the Website will be processed for the following purposes:

  • Management of requests and queries: To manage, handle and respond to the User’s requests, applications, or enquiries when they provide their data through the “Contact” form. The User’s data will be stored for this purpose until they object or withdraw their consent.
  • Commercial communications: To periodically send Users commercial communications related to products, services, promotions, offers, events, or news that may be of interest, if the User gives consent by checking the corresponding box, unless the User objects or withdraws their consent.
  • Social media updates: To keep Users informed of news from PROTECH CONTINENTAL via its social media profiles, if the User follows PROTECH CONTINENTAL on such platforms. Users who do not wish to continue receiving communications must unfollow the company’s profiles.

3. WHAT USER DATA WILL PROTECH CONTINENTAL PROCESS?

PROTECH CONTINENTAL will process the following categories of User data: identification data and contact details.

4. WHAT IS THE LEGAL BASIS FOR PROCESSING USER DATA?

PROTECH CONTINENTAL processes user data based on the consent obtained, which may be withdrawn at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal. However, if you withdraw your consent, this will not affect the lawfulness of any processing carried out prior to that time.

The consents obtained for the aforementioned purposes are independent of one another; therefore, the User may revoke only one of them without affecting the others.

5. TO WHOM WILL THE USER’S DATA BE DISCLOSED?

Data will not be disclosed to third parties except in cases where there is a legal obligation or where it is necessary to fulfil the purpose of the processing.

6. USER RESPONSIBILITY

The User:

  • Guarantees that the data provided to PROTECH CONTINENTAL are true, accurate, complete, and up to date. The User is responsible for the accuracy of all the data communicated and must keep the information provided properly updated to reflect their real situation.
  • Will be responsible for any false or inaccurate information provided through the Website and for the damages, direct or indirect, that this may cause to PROTECH CONTINENTAL or to third parties.
7. COMMERCIAL AND PROMOTIONAL COMMUNICATIONS

One of the purposes for which PROTECH CONTINENTAL processes Users’ personal data is to send them communications containing information on products, services, promotions, offers, events, or news relevant to them.
Such communications will only be sent to Users who have previously given their consent to receive them.

If the User wishes to stop receiving commercial or promotional communications, they may unsubscribe by sending an email to: protechcontinental@protechcontinental.com.

Third-party services where data is processed and stored:

We use MailChimp as a marketing automation platform. By consenting to receive information about our activities, products, and services, you acknowledge and agree that the information you provide will be transferred to MailChimp for processing in accordance with its Privacy Policy ( https://mailchimp.com/legal/privacy/).

8. SOCIAL MEDIA

The social media profiles held by PROTECH CONTINENTAL do not involve data processing beyond what the relevant social network permits for corporate profiles. PROTECH CONTINENTAL may use such profiles to inform users subscribed to its company profiles about activities, events, seminars, offers, promotions, or product/service updates, as well as to share relevant information related to the company’s areas of interest. PROTECH CONTINENTAL will not extract any data directly from the social network.

9. BEHAVIORAL ANALYSIS

Use of Microsoft Clarity: We use Microsoft Clarity to better understand how users interact with our website through behavioural metrics, heatmaps and session replays. This helps us improve the design and usability of our services.

Data is captured using first-party and third-party cookies, as well as other tracking technologies. This information includes, but is not limited to, browsing data, clicks and mouse movements. By using our site, you agree that we and Microsoft may collect and use this data.

Important: Microsoft uses this information to provide activity reports and also to improve its own products and services, which may include advertising and marketing purposes. For more information on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

10. EXERCISE OF RIGHTS

The User may send a request to PROTECH CONTINENTAL, with the reference “Data Protection”, to the email address protechcontinental@protechcontinental.com, attaching a copy of their identity document, at any time and free of charge, in order to:

  • Revoke previously granted consents.
  • Access. You may request access to the personal information we hold about you.
  • Rectification: Request the correction, modification, or deletion of incomplete, outdated, or inaccurate information.
  • Deletion. You may request the deletion of your personal information when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Objection: Object to the processing of personal data based on legitimate interest.
  • Restriction of processing: Request restriction of processing under the conditions established by data protection regulations.
  • Data portability: Request the delivery of their data in order to transmit them to another controller.
  • Complaint: Lodge a complaint with the Spanish Data Protection Agency (www.agpd.es) if the User believes that PROTECH CONTINENTAL has infringed their rights under applicable data protection law.
11. SECURITY MEASURES

PROTECH CONTINENTAL will always process the User’s data with absolute confidentiality, respecting the mandatory duty of secrecy, in accordance with applicable regulations. It will adopt the necessary technical and organisational measures to ensure the security of data and prevent alteration, loss, unauthorised processing, or access, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed.